In this Saturday, Dec. 21, 2013, file photo, travelers check in at the United Airlines ticket counter at Terminal 1 in O’Hare International Airport in Chicago. After a man was dragged off a United Express flight on April 9, United Airlines becomes the butt of jokes online and on late-night TV. Travel and public-relations experts say United fumbled the situation from the start, but it’s impossible to know if the damage is temporary or lasting.
In this Saturday, Dec. 21, 2013, file photo, travelers check in at the United Airlines ticket counter at Terminal 1 in O’Hare International Airport in Chicago. After a man was dragged off a United Express flight on April 9, United Airlines becomes the butt of jokes online and on late-night TV. Travel and public-relations experts say United fumbled the situation from the start, but it’s impossible to know if the damage is temporary or lasting. Nam Y. Huh AP
In this Saturday, Dec. 21, 2013, file photo, travelers check in at the United Airlines ticket counter at Terminal 1 in O’Hare International Airport in Chicago. After a man was dragged off a United Express flight on April 9, United Airlines becomes the butt of jokes online and on late-night TV. Travel and public-relations experts say United fumbled the situation from the start, but it’s impossible to know if the damage is temporary or lasting. Nam Y. Huh AP

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