Ditto Doing It Differently: Human-Transcription and Customer Service
Transcription is a difficult and sensitive matter for many sectors of society that need to employ the service, like law enforcement, legal professionals, and medical professionals.
While AI usage may be a quick method of transcribing audio-to-text, security may be a concern, and accuracy may be lacking, leading to human intervention and editing. This may take up more time, energy, and be less efficient in the long-term.
However, Ditto Transcripts is a CJIS-compliant and HIPAA-compliant transcription service, made to provide human transcription services to many professional industries.
They boast a 99% accuracy rating due to their human transcribers, and certifications that overseas companies and AI cannot obtain, hoping to place the company as a cut-above the rest. The company also provides certified transcripts for legal, law enforcement, academic, and professional use cases where documentation standards and accuracy are especially important.
Building Ditto
Ben Walker, founder and CEO of the company, created Transcription Outsourcing—currently Ditto Transcripts—in 2010. He launched his career and interest in medical transcription, working for a different transcription company.
This company struggled to remain successful, Walker recounts, as technological changes happened in the healthcare industry.
At approximately the same time as the tech changes in the industry, legal firms and law enforcement agencies took an interest in using the medical transcription company.
Walker chose to leave the company due to “differences of opinion on what strategies to implement,” in order to pursue the opportunity and remedy the technology challenges.
He began the company that is now Ditto Transcripts. At Ditto, human transcribers are tasked with preparing transcripts and more for a variety of industries, from law enforcement to medical transcription. The company says that since its founding in 2010, it has spent more than 15 years providing transcription services for police departments, court systems, law firms, universities, healthcare organizations, and other professional institutions across the United States.
A Mission of Excellence
The company focuses on the basics, creating a masterful foundation to build on so that success and profitability follow. At the core of Ditto is a commitment to providing excellent customer service, with quick response to phone calls and solutions that are efficient and expedient.
It is the mission of Ditto employees to answer every phone call between 8 am and 5 pm and return every email the same day. More importantly, they prioritize secure, fast, and professional transcriptions with competitive rates established in a “simple and easy to understand” pricing structure. The company also offers multiple turnaround time options designed to accommodate different scheduling needs, including projects that may require faster delivery timelines.
Ditto has been awarded the 2026 RFx Premier Forging Partner Award at the 2026 Exchange Conference in Orlando. The award was presented alongside NASPO ValuePoint and recognizes Ditto as an outstanding supplier working with cooperative procurement organizations for state, local, and education sectors.
Over time, Ditto Transcripts has positioned itself as a longstanding and widely used transcription provider for organizations that require secure handling, responsive customer service, and human-reviewed transcripts.
The Future for Ditto
Ditto Transcripts hopes to continue its service to many sectors, delivering human-made transcripts with high accuracy. The company intends to grow further, aiming to become the industry standard in the United States. With helpful customer service, US-based offices, and real-people assistance and services, Ditto Transcripts is exemplifying change in the transcription industry.
The company says its focus moving forward remains centered on maintaining human transcription services, expanding support for institutional clients, and continuing to provide certified transcripts, competitive pricing, and flexible turnaround options for a wide range of industries.
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This story was originally published May 19, 2026 at 10:00 PM.