Did an iguana cut your power? Did wind turn off the wireless? Take these steps in Florida
Hurricane season is winding down. But wireless and power outages can happen anytime.
Maintenance issues, stormy weather, even an iguana or raccoon can cut our links to what makes us run. And with more of us working at home, having A/C and Internet can be just as important as running water.
MORE: Did an iguana just turn out the lights? What happens when Florida critters zap our power
To help cut the time you spend tracking down information on how to report power and Internet outages, we’ve compiled a list for you:
Florida Power & Light
Outage report: To report or check the status of an outage, visit: https://www.fpl.com/my-account/web-outage.html#wors/mainTab/phoneTab
Danger: To report a dangerous condition such as a downed power line, call 800-468-8243. If you are in danger, call 911.
Neighborhood check: If you want to see how many power outages there are in your neighborhood, check out FPL’s power outage map.
Florida Keys Electric Cooperative
Outage report: To report or check the status of an outage, visit: fkec.com/outage-center/. You can also report an outage by calling 305-587-9256 or 800-858-8845. You can also text 451-83.
Danger: To report a dangerous condition such as a downed power line, Florida Keys Electric Cooperative says to call 911 and then to call the utility at 305-587-9256.
Keys Energy Services
Outage report: To report or check the status of an outage, visit keysenergy.com.
Danger: To report a dangerous condition, such as a downed power line, call 305-295-1010. If you are in danger, call 911.
MORE: What happens when an iguana meets a transformer? Keys utility has a $91,000 solution
Xfinity
Outage check: To report or check if a service outage has been reported in your area, sign into your account and check the Status Center at https://www.xfinity.com/support/status.
TIP: If you’re in need of internet, you can find a nearby Xfinity hotspot to use. Xfinity also has a website with other useful information for when a storm hits at xfinity.com/Response.
AT&T
Outage check: To report or check if a service outage has been reported in your area, sign into your account online at att.com or use the myATT app.
Other things to know
▪ Texting: Remember that cellphone service can sometimes get spotty during and after the storm, regardless if your provider is Verizon, T-Mobile, Sprint or AT&T. If you’re trying to get in contact with a friend or family member and are having trouble making a phone call, send a text. Verizon says text messages are more likely to go through.
▪ Free WiFi: Cellphone service providers also sometimes activate free hotspots after a storm. You could also visit your public library after the storm (if it’s open) to use their free Wi-Fi.
This story was originally published November 1, 2023 at 8:45 AM.
