The mover damaged ‘just about everything they delivered. I was crushed. There are no words’

Since May, the Herald has been contacted by several individuals who say they’ve had unpleasant experiences with All Time Moving. Most, although not all, said they were connected to the company through Alliance Moving & Storage. Below are six of their stories.

The following information was shared with All Time Moving as well as Alliance to give both companies an opportunity to rebut any allegations.

Richard Falcone, the head of Alliance Moving & Storage, denied all allegations of wrongdoing on the grounds that the company is a moving broker and not a carrier, and said Alliance’s responsibility ends as soon as the customer signs a new contract with the actual carrier. He also said that Alliance’s estimates are not binding, and that the company can’t be held responsible for any change in price.

Alliance’s website specifically states that the company is both a mover and a broker. And the word “binding” is at the top of the estimates — in headline-size letters — that Alliance provides to its clients.

A man who said he was a manager with All Time Moving but didn’t want his name used said he had contacted every one of the people below. He denied all suggestions that the company had inflated bills or held property hostage. He said he is working with the clients to resolve any disputes.

The Herald subsequently reached five of the six people to ask if they had heard from the man from All Time. They said they had not.

▪ Phyllis Dixon: Dixon, from Columbus, Ohio, said that All Time Moving picked up her furniture on June 7 and then asked for more money than agreed upon to deliver it to her new home in Covington, Georgia. She paid the higher price, she said, but found that many of her items were either broken or missing upon delivery. She said she received no compensation for the damage. Dixon has reported her case to the Covington Police Department, which is investigating the matter.

▪ Vivian Smith: She said All Time was supposed to move her parents from Denver to Baton Rouge, Louisiana. She said she paid Alliance, her original contact, a deposit to secure the move, but that All Time, the actual mover, kept pushing back the date of pickup until she had no choice but to cancel and hire other movers so her parents wouldn’t be penalized for overstaying at their residence. But when Smith tried to get the deposit back, Alliance told her the money was nonrefundable.

▪ Robin Haywood: Haywood told the Herald that All Time Moving was supposed to take her goods from Tennessee to New Hampshire. She said the company raised the price every time she spoke to someone new, and alleged the company held her possessions hostage for refusing to pay the higher price. “They did over $300 in damages to my old house and damage to just about everything they delivered,” Haywood said. “I was crushed. There are no words.”

▪ Bernie Worby: Worby said All Time was to move his things from California to Indiana and that the price was to be $9,000, but ended up costing double that amount. The moving company damaged several of his items, he said, including several antique furniture and art pieces and told him they would not charge him for services they later charged him for. The military veteran added that two AR-15 rifles went missing from his shipment. Worby has reported his case to the San Diego Police Department, which is investigating the matter.

▪ Kevin Hathcock: He said All Time was supposed to move his possessions from Washington state to Florida. He paid Alliance a deposit to get the process started, he said, and All Time picked up his items soon after. As of today, the company is a month late on delivery, Hathcock said. He and his wife are living in an empty home, he added, and he has not been able to get a clear answer on when his items will be delivered.

▪ Dean Marcus: Marcus, from North Idaho, hired All Time Moving to transport his furniture to Southern California. The pickup kept being delayed, he said, and when Marcus started asking questions, he said the answers he got about the details of the move (the type of truck, the number of movers, the timing of the move, and so on) continually changed. The company tried to charge him more for delivery, but he refused, he said, and All Time backed down. Once his items were delivered, he found that some of them had been damaged, he added.