About 14,000 Atlantic Broadband customers in Miami Beach were none too pleased Monday when their cable, Internet and phone service was knocked out due to a severed line.
It appears people started reporting problems around noon. Around 1 p.m., the company’s Twitter account tweeted that a “construction related fiber outage” was the source of the problem.
By about 4 p.m., crews were working to restore service, estimating service could start to return around 5 p.m.
Meanwhile, residents took social media — likely from their cellphones — to vent their frustrations.
Atlantic Broadband is the only telecommunications company available for residents in most of Miami Beach.
David Keefe, senior vice president and general manager for Atlantic Broadband in Florida, gave this statement to the Miami Herald:
“Atlantic Broadband service was disrupted in the Miami Beach area today near 20th [Street] and Alton [Road] by a local construction project completely unrelated to us. Multiple crews are working hard to start restoring service by 6 p.m. that impacted approximately 14,000 of our customers. We encourage customers to check Twitter and Facebook for real time updates and appreciate everyone’s patience while we resolve this matter.”