Health Care

Need a doctor at your desk? Baptist Health launches Care on Demand

By Nancy Dahlberg

Baptist Health South Florida has partnered with telehealth technology company American Well to launch Baptist Health Care On Demand, a platform that will allow patients to visit a board-certified doctor in a live, on-demand video visit via an app.

The service, available 24 hours a day, is for non-emergency medical care; no appointment is required. Users can visit clinicians through secure interactive video from home or work and get medical advice and treatment for conditions such as mild asthma, minor headaches, sprains, nausea, vomiting, sore throats, minor allergic reactions, ear and sinus pain, eye infections and flu-like symptoms.

Dr. David Mishkin, an emergency medicine physician, will lead the effort as medical director for Care On Demand. The platform “expands access to quality care, allowing you to conveniently communicate with a doctor through an interactive live video and audio chat to discuss treatment and ask questions. And if a prescription is needed, the doctor can have it sent directly to a pharmacy of your choice,” Mishkin said.

During a Care On Demand visit, a provider will review the patient’s clinical information, speak with and see the patient through HD video, prescribe medications as needed, and suggest follow-up care. Care On Demand patients will also receive an e-mail record of their interaction, which they can share with their other providers if they choose.

A spokesman said Baptist Health is offering the first visit free through Oct. 31 using the coupon code BetterNow.