Coronavirus

Walmart mistakenly gave COVID vaccine slots to at-risk Florida residents. What now?

Florida residents under 65 with health conditions that make them at risk for severe COVID complications were given the option to book a COVID-19 vaccine appointment through Walmart this week.

The move went against Gov. Ron DeSantis’ executive order, which gives only hospital providers the option to vaccinate anyone it considers “to be extremely vulnerable to COVID-19,” regardless of age.

Now the big-box retailer says it made a mistake. But the company still plans to honor those appointments, with vaccinations for seniors and healthcare providers set to begin Friday.

Walmart told the Miami Herald in an email late Thursday that the mix-up happened because its online scheduling program “defaulted to the criteria” listed on the Florida Department of Health’s website. Florida is currently allowing people 65 and older, healthcare workers with direct patient contact and long-term care facility residents and staff to get vaccinated.

The problem is that Walmart also listed an option for Florida residents “deemed to be extremely vulnerable to COVID-19 by hospital providers” in its online appointment scheduler.

Walmart listed an option in its online appointment scheduler for Florida residents “deemed to be extremely vulnerable to COVID-19 by hospital providers.” The company says it was a mistake but that it still plans on honoring the appointments it made.
Walmart listed an option in its online appointment scheduler for Florida residents “deemed to be extremely vulnerable to COVID-19 by hospital providers.” The company says it was a mistake but that it still plans on honoring the appointments it made. Screenshot of Walmart website

However, because of DeSantis’ executive order, people under 65 with “at risk” health conditions should not be vaccinated at Walmart, said Samantha Bequer, a spokeswoman for the Florida Division of Emergency Management, which is tasked with the state’s vaccine distribution plan.

DeSantis earlier this week also said during a news conference in Jacksonville that retailers wouldn’t be vaccinating people under 65 who have multiple health issues because “refereeing that is difficult.”

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So, what happens now?

Walmart spokeswoman Rebecca Thomason told the Miami Herald in an email late Thursday: “We are honoring all appointments that have been made to date in all categories listed in the Executive Order.”

And yes, this includes appointments that were made for people under 65 with “at risk” health conditions. It’s unclear how many appointments Walmart mistakenly gave out and Thomason declined to give a figure.

Orlando state Rep. Carlos Guillermo Smith told the Orlando Sentinel he was assured by Jared Moskowitz, Florida’s emergency management director, that all appointments, including those made in error, would be honored.

Walmart also says it’s now working to align its scheduling system with “the specific populations the state has asked us to vaccinate under the federal retail pharmacy partnership.”

This story was originally published February 12, 2021 at 7:47 AM.

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Michelle Marchante
Miami Herald
Michelle Marchante covers the pulse of healthcare in South Florida and also the City of Coral Gables. Before that, she covered the COVID-19 pandemic, hurricanes, crime, education, entertainment and other topics in South Florida for the Herald as a breaking news reporter. She recently won first place in the health reporting category in the 2025 Sunshine State Awards for her coverage of Steward Health’s bankruptcy. An investigative series about the abrupt closure of a Miami heart transplant program led Michelle and her colleagues to be recognized as finalists in two 2024 Florida Sunshine State Award categories. She also won second place in the 73rd annual Green Eyeshade Awards for her consumer-focused healthcare stories and was part of the team of reporters who won a 2022 Pulitzer Prize for the Miami Herald’s breaking news coverage of the Surfside building collapse. Michelle graduated with honors from Florida International University and was a 2025 National Press Foundation Covering Workplace Mental Health fellow and a 2020-2021 Poynter-Koch Media & Journalism fellow.  Support my work with a digital subscription
Devoun Cetoute
Miami Herald
Miami Herald Cops and Breaking News Reporter Devoun Cetoute covers a plethora of Florida topics, from breaking news to crime patterns. He was on the breaking news team that won a Pulitzer Prize in 2022. He’s a graduate of the University of Florida, born and raised in Miami-Dade. Theme parks, movies and cars are on his mind in and out of the office.
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