Live Nation, AEG agree to ticket refunds. Here’s what the new coronavirus policy says

Live Nation, the company that owns Ticketmaster, and AEG announced new policies this week to refund tickets for shows postponed by the coronavirus pandemic.

The policy change by Live Nation follows criticism of a Ticketmaster policy to apparently only refund canceled events, not postponements.

The worldwide pandemic has led to cancellation of thousands of shows and concerts, leaving fans uncertain about whether they’ll get their money back.

In a statement Friday, Ticketmaster said it intends to refund for postponed or canceled shows.

“Neither our clients, nor Ticketmaster, intend to withhold refunds on postponed shows,” Ticketmaster President Jared Smith said in a news release. “In fact, as of today, both Live Nation Entertainment and AEG Live, two of our biggest event organizers, have announced they will begin to provide refunds, on a rolling basis, for all events impacted by COVID-19.”

Here’s how the refund policies will work.

AEG ticket refund policy

Ticketholders can get refunds for any show postponed due to the coronavirus pandemic, according to its website. They will have 30 days to request a refund once shows are rescheduled.

If an event already has been rescheduled, ticketholders will have 30 days from May 1 to request a refund. A list of AEG Presents shows that already have new dates can be found here.

Tickets purchased after a rescheduled date is announced won’t be refunded.

If you still want to attend an event on the new date, the original tickets will be valid.

Live Nation ticket refund policy

Live Nation has a similar policy under a plan that starts May 1, media outlets report.

The company will allow people to get refunds within 30 days of when a rescheduled date is set, Billboard reported.

For shows that are already rescheduled, ticketholders will have 30 days from May 1 to request a refund, The New York Times reported.

Live Nation is encouraging people to keep their tickets for canceled shows with a policy that provides credit worth 150% of the ticket value for future shows, according to The New York Times.

The company also will allow ticketholders to donate tickets to health care workers through the “Hero Nation” program, Variety reported.

This story was originally published April 18, 2020 at 12:30 PM with the headline "Live Nation, AEG agree to ticket refunds. Here’s what the new coronavirus policy says."