Tourism & Cruises

Carnival Corp. passenger and employee data compromised in ransomware attack

Cruisers disembark from the Carnival Sensation on Monday, March 9, 2020, after a weekend of cruise-related Coronavirus transmission and the State Department warning. (Carl Juste/Miami Herald/TNS)
Cruisers disembark from the Carnival Sensation on Monday, March 9, 2020, after a weekend of cruise-related Coronavirus transmission and the State Department warning. (Carl Juste/Miami Herald/TNS) TNS

Carnival Corporation warned passengers and employees Monday that their personal information may have been hacked.

One of the company’s cruise brands detected a ransomware attack over the weekend that accessed an encrypted portion of its information technology systems. The company said it has notified law enforcement. A spokesperson declined to say which cruise brand was attacked as the company investigation is in an early stage.

The Miami-based company is the largest cruise company in the world with nine cruise brands, including Carnival Cruise Line, Princess Cruises and Holland America Line.

The hack comes as the company is trying to begin cruising again in Europe after five months of canceled cruises amid the COVID-19 pandemic. Carnival Corp. has reported record financial losses since March.

This isn’t the first time the company has been hacked. Last year, personal information of hundreds of employees and passengers from Princess Cruises and Holland America Line was compromised through a phishing attack. Hackers accessed names, Social Security numbers, passport numbers, and credit card information.

Carnival Corp. said it does not believe this recent hack will have a material impact on its business.

This story was originally published August 18, 2020 at 11:12 AM.

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Taylor Dolven
Miami Herald
Taylor Dolven is a business journalist who has covered the tourism industry at the Miami Herald since 2018. Her reporting has uncovered environmental violations of cruise companies, the impact of vacation rentals on affordable housing supply, safety concerns among pilots at MIA’s largest cargo airline and the hotel industry’s efforts to delay a law meant to protect workers from sexual harassment.
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