Tourism & Cruises

Carnival extends money-back cruise guarantee

Miami Herald Staff

A year after rolling out its “Great Vacation Guarantee,” Carnival Cruise Lines said Tuesday that it is extending the money-back promise through the end of 2015.

As part of the guarantee, the Doral-based cruise line pledges that passengers who are not satisfied with their trip during the first 24 hours of a cruise can get a 110 percent refund, free transportation home and $100 to spend onboard during a future cruise.

Since the offer was introduced last year following the highly publicized Carnival Triumph fire, 47 passengers have used the guarantee. During that time, the cruise operator has carried 4.5 million people.

“You are statistically more likely to date a supermodel than you are to invoke the Great Vacation Guarantee,” Carnival chief marketing officer Jim Berra said in a statement. “However, we believe it is important to keep the guarantee in place given its effectiveness in communicating to consumers that we stand behind our product and are extremely confident you will have an exceptional vacation experience when you sail with Carnival.”

Only residents of the United States and Canada can take advantage of the guarantee, which is valid during three- to eight-day sailings to the Bahamas, Caribbean, Mexican Riviera, Alaska, Bermuda, Canada and New England.