Telemundo Responde recovers $1 million for consumers

The Telemundo Station Group announced Wednesday that its consumer investigative units – Telemundo Responde – have recovered more than $1 million for consumers across seven markets, including Miami-Fort Lauderdale, only nine months after launching. Some examples include consumers who were owed compensation for participating in medical research projects, fell victim to identity theft, got scammed by tax preparers and were owed cell phone rebates.

In South Florida, the Telemundo Responde consumer investigative unit at Telemundo 51 has helped recover almost $60,000 for consumers, including consumers who received bills for deceased loved ones and were scammed by tax preparers.

In one case, a consumer canceled the services of an over-priced tax preparer before filing only to find out months later that her taxes were filed anyway and the $5,000 refund check owed to her was cashed – by someone else. Meanwhile, the tax return she filed through a second preparer wasn’t processed because the IRS had two filings. The Telemundo Responde team got to the bottom of the mess and got her refund to her.

Launched in 2014, the Telemundo Responde units have collectively received more than 13,000 tips, produced nearly 700 stories and recovered more than $1 million for consumers in Los Angeles, New York, Houston, Dallas-Fort Worth, San Antonio, the San Francisco Bay Area and South Florida. Telemundo said it would be launching at its stations in four more markets this year: Chicago, Phoenix, Tucson and Puerto Rico.

“We launched Telemundo Responde last year because our local stations feel an obligation to stand up for consumers who have been wronged,” said Manuel Martinez, president of Telemundo Station Group, said in a statement. “The fact that our Telemundo Responde units have collectively recovered more than $1 million for consumers in less than a year is incredible, but we have more work to do.”

Telemundo Station Group is part of NBCUniversal and is comprised of 17 local television station in the U.S. and Puerto Rico.

Nancy Dahlberg