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Florida Blue auto-pay glitch wipes out some customers' bank accounts

Plagued with enrollment and payment glitches since the beginning of the year, Florida Blue is once again apologizing to health insurance customers.

This time, an unknown number of customers who allow the company to automatically deduct their monthly premiums from their checking accounts have reported every auto-pay customer’s worst fear:

A system glitch has resulted in the form of multiple withdrawals from customer bank accounts when just one payment — for May — should have taken place.

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ensure that people who need care are able to get it, even if they are unable to make premium payments as a result of this issue.”

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