Frequently Asked Questions

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Do I need to have a Facebook account to comment?

Yes, you need to have an active Facebook account to comment.

How do I sign in through the article?

After you enter your comment, when you click on “Comment,” a pop-up widow will appear asking you to sign-in via Facebook. If you do not see the pop-up window after you click on “Comment,” make sure that you have your pop-up blocker turned off.  

If you are already signed-in to Facebook on your computer or device, you won’t be asked to sign-in.  You can simply post your comment.

How do I manage my account, change privacy settings, and share my comments?

You can learn about these options and more by visiting Facebook’s help center at https://www.facebook.com/help.

How do I manage Facebook notifications?

You can learn how to manage Facebook notifications at this link: http://www.facebook.com/help/390022341057202/

Are the Terms of Use staying the same?

Yes they are, and you can find them here

Will Facebook be monitoring the comments now?

No, Facebook does not moderate comments.

Are we being paid by Facebook to do this?


What if I don’t want to participate in Facebook?

Only Facebook users will now be allowed to post comments on our articles.

Do I need to keep an active Facebook account to post?

We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.

Will all my comments be posted to my Facebook page so everyone can see it?

 Not necessarily.  When you start to write a comment, you’ll be given the option of ‘post to Facebook’ right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.

Do I have to use my own photo?

 No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.

Can other people commenting see my personal information, e-mail, location, etc?

That depends on how you’ve set your privacy options.  Facebook has robust privacy settings.  You can set your privacy options by going here: http://www.facebook.com/help/privacy.

Do I need to have a Facebook account to read comments?

No, comments posted are public for everyone to see. However, if your workplace bans access to Facebook, the comments may be prevented from appearing.

What if I still have questions about the system and how to use it?

You can e-mail us at miamifeedback@miamiherald.com and we’ll help you out.

Why The Herald is changing its commenting policy

We have long struggled with this dichotomy: We require readers who submit a letter to the editor to provide their full name, address and telephone number. Meanwhile, online, commenters only need an email address, which is frequently an alias.

The two-tiered approach produces two decidedly different results.

In print, we have carefully articulated viewpoints, signed by the author. Online, anonymous posts often devolve into a volley of name-calling.

These caustic comments would never be printed in The Miami Herald. We believe they shouldn’t appear on our website.

Beginning Monday, readers who want to comment on stories posted on MiamiHerald.com will be required to log in using a Facebook account. We believe that anyone who has something to say should be willing to put their name to it.

For years, we have wrestled with this dilemma. Tens of thousands of users comment on our online stories each year, a virtual town hall that at its best creates robust community conversations on important issues. Too often, however, the rational voices are scared off. It is one of the complaints we most often hear about our website.

We have used several different commenting systems over the years in an attempt to create a safe space for readers to engage. We also aggressively monitor the posts to weed out the spoilers. However, those intent on using that space like a blank wall for verbal graffiti continue to outpace our ability to clean up in their wake. They create another alias.

On Facebook, most people use their true identities and many of our readers already have existing accounts. Already, a quarter of our commenters use Facebook to log in. Readers who don’t have an account can create one for free.

For anyone who wants to send us an anonymous news tip, we have created a forum at the top of the comments section for that purpose.

We know the move to Facebook commenting is not a cure-all nor without controversy. Some users will find a way to create accounts using fake identities. We’ll watch for that as we continue to monitor for posts that deviate from the rules of civil engagement.

With these changes, we are likely to have fewer comments on our stories. We hope the trade-off will be a sharp improvement in the quality of the exchanges, a result reported by other news organizations that have made the switch. Last fall, as an exploratory step, we moved to Facebook commenting on Miami.com, our entertainment website. The results, and the feedback, have been positive.

The cloak of anonymity stifles respectful debate. We believe this change will encourage conversation — but in a safer, civilized space.