Fear the IRS? No, fix it

Take a minute and Google the term “Internal Revenue Service” or “IRS.” You will find no shortage of famous quotes from people who are fearful of it. The federal agency has been compared to the Gestapo, the Mafia and the Lord Almighty. Such is the power of the tax collector to strike terror into the hearts of the audited.

But recent, ongoing testimony before the House Oversight and Government Reform Committee has conjured a new image for the IRS — clueless, bureaucratic, disorganized and technologically incompetent. What started as a Republican inquisition into former IRS employee Lois Lerner and the treatment of conservative nonprofit organizations seeking tax-exempt status has morphed into something less nefarious and more pathetic — turns out the agency that requires you keep records for years can’t keep theirs for more than about six months.

To any taxpayer who watched the proceedings, it should be infuriating. The IRS wants receipts for everything, elaborate forms properly filled out and for you to hold onto all those records for quite a long time. Yet the agency’s inability to produce Ms. Lerner’s emails to House investigators suggests at the least a double standard, but more likely a deeply dysfunctional organization.

Naturally, Chairman Darrell Issa and other Republicans on the committee have had a field day with this, straining to show higher levels of outrage and anger. Too bad it took a political witch hunt — aimed at the possibility of some level of White House involvement, which now appears to be nil — for Congress to actually show some oversight.

Why, for instance, was it ever regarded as acceptable that such a critical federal agency could have such a woeful computer system with such a modest email capability? Forget potential cover-ups — there’s been no evidence of any broad conspiracy— the committee ought to be focused on how the IRS could be allowed to maintain such low standards for technology and was never held accountable. Personal email was never regarded as an official record for anyone employed by the agency, let alone Ms. Lerner. And IRS officials were slow to notify Congress that Ms. Lerner’s emails were irretrievable. Democrats are certain to counter that some of the dysfunction within the agency is because of a deliberate effort by conservatives to “starve” the IRS.

The agency took quite a hit in 2011 with a $600-million sequester cut, and there’s plenty of evidence those cutbacks have reduced its ability to enforce tax laws — or tackle new responsibilities like enforcing the health-insurance mandate imposed by the Affordable Care Act. President Obama has proposed funding the IRS at 2010 levels, but a House appropriations subcommittee has instead sought to cut it back further. The agency’s staff has been cut by 11 percent over that same period, and one of the worst hit areas has been training, where the budget has been reduced by 87 percent, the CBPP reports.

Feisty IRS Commissioner John Koskinen, a management expert who has been on the job less than a year, should be given every tool he needs (including a sufficient budget) to correct these problems and then evaluate his performance.

It’s fine to yell at Mr. Koskinen for not informing them about Ms. Lerner’s missing emails earlier, but one hopes that the commissioner has bigger fish to fry — like holding the agency to the same record-keeping standards that it holds all American taxpayers.

This editorial first appeared in The Baltimore Sun.