Miami Beach

Letter: Director apologizes for the Summer Camp Quest inefficiencies

On Sunday, April 19, the Parks and Recreation Department held its first Summer Camp Quest at the Scott Rakow Youth Center. The “fun fair” served as a kick-off for summer camp and specialty camp resident registration. The goal was to provide parents/guardians with an opportunity to register their children for summer camps at one convenient central location on the weekend — not during a traditional workweek as done in the past.

The event also was an opportunity for families to enjoy our facility and meet some of our summer camp team. The gymnasium was full of inflatable amusements; free ice skating and bowling was offered; and refreshments were available.

Although the children enjoyed themselves and over 600 registrations were completed, there were significant delays and long waits in the process that we recognize the process could have been more efficient. Unfortunately, this resulted in many disappointed and frustrated registrants. For this, I personally apologize. We are committed to making improvements to next year’s registration process to ensure an overall pleasant, efficient and rewarding experience.

My team is sincerely dedicated in providing the best summer camp and customer service experience for all our residents.

Sincerely,

John Rebar, director, Miami Beach Parks & Recreation Department

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