Chewy to hire 1,100 customer service employees in expansion

Chewy’s lobby at its Dania Beach headquarters.
Chewy’s lobby at its Dania Beach headquarters. Miami Herald

Chewy plans to open a new customer service facility in Hollywood this fall and will hire 1,100 additional people to work there. It is part of the online pet supplies retailer’s expansion plans.

Hollywood Mayor Josh Levy said the customer service hub will be in the Hollywood Mall Plaza on Hollywood Boulevard and called the additional employment “huge” for the south Broward city. “I am very excited for the surrounding restaurants and businesses who will benefit so greatly from having all those employees around,” he wrote in a Facebook post.

Tom Anello, Chewy’s manager of customer service recruiting, confirmed the plans for 1,100 new hires. He also said about 800 current customer service employees now working at Chewy’s Dania Beach headquarters will be transferred to the new Hollywood location, bringing employment close to 2,000 in Hollywood by year’s end. The new location should be opening in October.

The new customer service reps will bring Chewy’s South Florida employment above 6,000. Founded in 2011, Chewy is now a subsidiary of PetSmart after this spring’s $3.3 billion acquisition, one of the largest in the world of e-commerce.