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Samsung Appliance Warranty
By Sarah Hovarth MONEY RESEARCH COLLECTIVE
From laptops to smart refrigerators with cutting-edge features, Samsung offers a range of tech-forward products. If you’ve recently invested in a Samsung appliance, you might wonder if you should invest in one of the company’s extended warranties.
The answer to whether or not you should buy an extra Samsung appliance warranty largely depends on what you spent on your appliance and how long you expect it to last.
Here we’ll review the pros and cons of a Samsung appliance warranty and examine what it does and doesn’t cover so you can decide if it’s worth the investment. We begin with a look at the company’s standard (factory) warranty.
Samsung standard appliance warranty overview
- 10 years of coverage for appliance motors and powerhouses
- Warranty extensions available that help cover wear and tear damage and labor for longer than one year
- Reliable, transparent terms
- Standard warranties do not cover damage that occurs during shipping and delivery
- Extended warranties must be purchased before the factory warranty expires
What a standard Samsung appliance warranty offers
Let’s outline what you can expect from Samsung’s standard appliance warranty service.
The standard factory warranty includes a pledge to fix parts that came defective from the manufacturer in the standard and proper use of the product. Depending on the product component, these coverages may come with varying limitations and inclusions.
Typically, labor and parts are covered for one year. Depending on the appliance, specific parts such as motors are covered for longer periods of time, typically either five or 10 years. For example, a standard Samsung refrigerator warranty covers the physical parts and components of the refrigeration system for five years and digital compressor parts for 10 years.
Samsung will provide repairs or replacements if a covered item breaks down due to normal use during the warranty period. If you attempt to modify or install your appliance in a way that conflicts with the terms of your warranty, you will not be covered.
Be sure to use only licensed and bonded contractors if attempting your own installation to avoid accidentally voiding your warranty.
What a standard Samsung appliance warranty doesn’t offer
Samsung’s product warranties cover the repair or replacement of qualifying product components within the time frame stated in the contract. The warranty only protects you if parts are defective due to a fault of the manufacturer or were assembled incorrectly. A Samsung appliance warranty doesn’t cover damage that occurs due to appliance mishandling.
Notably, the Samsung appliance warranty doesn’t cover damages that occur during shipping. Damage from using appliances outside the United States and improper utility hookups will also void your warranty.
Coverage caps on Samsung’s appliance warranties are valued at the total cost of the appliance while it is under warranty. Therefore, if your appliance is under warranty and experiences damage that causes it to break completely, an extended warranty will qualify you for a replacement unit of equal value.
Types of Samsung extended warranty plans offered
Samsung has a variety of extended protection plans in addition to the manufacturer’s warranty. These plans can offer a combination of extended coverage for parts with a longer period within which labor is also covered.
You can purchase a Samsung extended warranty policy for home appliances and upgrade the coverage to include accidental damage. Learn more below.
General option
A Samsung appliance extended warranty comes in a single, general option. You can only purchase general extended warranty plans after the year-long manufacturer’s warranty activates. However, you also cannot buy an extended warranty after the manufacturer’s warranty expires. This caveat means you must purchase a general extended warranty plan within a year of activating your basic manufacturer’s warranty, which is usually when you purchase the appliance.
The Samsung appliance warranty policy covers both parts and labor for normal wear and tear for an extended period of time. Depending on the appliance, Samsung’s extended warranty plans can last from one year up to five years.
Some key components of the appliances – such as a washer motor or refrigerator compressor – are covered for longer under factory warranties. Extended warranties typically add labor coverage as well, for as long as the period of extended coverage for which you opt.
Accidental damage
Once you’ve filled out the Samsung home appliance warranty registration and purchased an extended warranty for your appliance, you can take another step and add accidental damage coverage to your extended warranty.
The accidental damage extended warranty couples with your general warranty protections to cover unexpected damage that’s not caused by manufacturing errors. This includes repairs or replacements if the damage occurs due to slips, spills, cracks or dropping the item.
Kitchen appliances
Each kitchen appliance has its own Samsung warranty registration. The amount of time Samsung keeps your device under warranty and which components they include varies by appliance type. Kitchen appliances that you can purchase extended warranties for include:
- Ovens
- Microwaves
- Dishwashers
- Cooktops and hoods
- Refrigerators
Samsung provides warranties with terms between one and five years and includes repair and replacement for everyday wear and tear of these frequently used kitchen appliances.
Washer and dryer
Samsung appliance extended warranties for washers and dryers cover damage resulting from regular use of your machines. The warranty covers labor to repair or replace washer and dryer parts for one year after purchase. It covers the metal wash basket for three years and washing machine or dryer motors for 10 years.
Samsung appliance warranty accessibility
Samsung offers customer assistance online and over the phone. Like most other home warranty companies, Samsung provides you with 24/7 claims reporting and encourages you to make a claim as soon as you notice something wrong with your appliance.
Response time
If you wish to contact Samsung for an appliance warranty claim, you can reach a representative on Facebook or through a phone number listed on your policy details.
For the most part, reviews from Samsung customers report no issues getting a response from customer service representatives, with little to no wait time on most calls. As with most large companies, though, the quality of customer service will vary depending on the team member or unit that is assisting you. Some customers do, then, report having trouble getting Samsung on the phone.
To test Samsung’s customer service functionality, we called their customer service line to test wait times. We connected to a Samsung representative in less than three minutes each time.
Claims typically take one to two days to be processed.
Contact information
To complete a Samsung appliance warranty check or registration or to file a claim, you can reach the company’s customer service line by calling +1 (866) 553-3239. If you registered your product’s warranty online, you can log in to your Samsung portal to file a claim. Depending on your location, you may also access customer service via Facebook (if you need to speak with your local Samsung support office).
Limitations
Although many customers report positive experiences with Samsung’s customer service, some customer reviews report that discussing a warranty claim on the phone with Samsung representatives to enact the benefits of their warranty is challenging.
According to reviews on multiple platforms, to get the attention of a representative, you must log in to your Samsung portal and request a claim there. This route may prove frustrating for potential Samsung customers who value phone support.
Samsung appliance warranty customer satisfaction
Before purchasing any home warranty, consider unbiased, third-party reviews on sites like Trustpilot and the Better Business Bureau. Warranty providers cannot control or censor customers on third-party review platforms, which ensures you are accessing honest opinions.
Third-party ratings
Samsung has a reputation for having better product and appliance warranties than many other companies. They have an A+ rating with the Better Business Bureau (BBB), but that doesn’t mean that their warranty department has no problems or customer complaints. Reviews on some third-party sites like Trustpilot say that although Samsung has decent standard and extended warranty plans, many home warranty companies offer more comprehensive coverage.
Customer reviews and complaints
There seems to be no consistent consensus on the availability and service quality provided by Samsung’s warranty team.
On one hand, some glowing customer reviews highlighted the customer service team’s immediate responses. Others raved that Samsung’s social media messaging was convenient and reliable.
However, some customers reported that Samsung was challenging to contact because they wouldn’t pick up. Some also claimed that the company did not respond to repeated emails.
Overall, Samsung’s warranty reviews lean negatively regarding individual customer testimonials. However the company has received praise from the Better Business Bureau’s internal reviewers, who consider things like business transparency and product quality alongside customer reviews.
Samsung Appliance Warranty FAQ
How long is a Samsung appliance warranty?
All Samsung appliances come with a one-year warranty immediately after purchase, so long as you fill out the Samsung appliance warranty registration. They cover parts and labor for one year on all or most of their household appliances, and some features may have more extended coverage periods. For example, they set the standard appliance warranty on the drum of a washing machine to 10 years for most models.
What does a Samsung appliance warranty cover?
The first year after purchase encompasses repairs and replacements if there were issues with parts during manufacturing. During the first five years after purchasing select appliances, you have the guarantee that they will replace essential pieces of the machine. Internal mechanisms, like the inverter of a refrigerator or the motor of a washer, have a standard warranty of 10 years.
How much is the service call fee for a Samsung appliance warranty?
Samsung charges a fee or deductible if you need a technician to repair or evaluate your appliance. You must register your device to learn the specific amount of service call fees. The service call fee on most service call plans ranges from $29 to $125, depending on the appliance. If you need to replace your item, Samsung will provide you with a comparable model or sometimes a refund or credit.
Should you consider a home warranty?
If you want to cover an appliance or household component not made by Samsung, or that no longer qualifies for a Samsung warranty registration for appliances, you might want to consider a home warranty.
You may be wondering, what a home warranty covers, and how does that coverage compare to a Samsung appliance warranty – and an extended one, in particular?
A home warranty covers your home’s systems and appliances. When items malfunction or break down, a home warranty company will send a repair technician to your home to provide a fix in exchange for a small service fee (in addition to a monthly premium).
However, while the Samsung appliance warranty covers each item individually, home warranties cover multiple items at once – and not only ones made by Samsung. Also, Samsung appliance warranties are only valid for original purchases, whereas you can typically get coverage for used products with a home warranty.
Do some research and reflection, though, before getting coverage for multiple appliances and systems. Compare our rundown of the best home warranties or universal protection. (The article also includes advice on whether a home warranty may make sense for you.)
How we evaluated the Samsung appliance warranty
To evaluate Samsung’s appliance warranty, we looked at customer reviews, third-party sources and warranty specifications. As we read reviews across platforms, we noted consistent complaints that seemed to confuse customers and the areas where the company shined. Some sources we used included the company’s BBB page, Samsung sample contracts and direct phone communication with representatives.
Summary of Samsung appliance warranty
Many online Samsung customers found the company’s warranty options, service flexibility, reliability and long-lasting products to be exceptional. Samsung’s extended warranty plans offer affordable and cost-saving options on your home appliances should something go wrong.
However, you must purchase a Samsung extended warranty before any active factory warranty expires on the appliance. If you miss your application period for a Samsung appliance manufacturer warranty, you might consider a home warranty, which provides coverage for complete home repair services.
