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Ovation Credit Repair Review
By Jackie Lam MONEY RESEARCH COLLECTIVE
Ovation is a credit repair company that looks for and attempts to remove errors in your credit report. They’ll work with you to remove inaccurate or misleading information from your report that may be depressing your credit score.
Read on to learn about Ovation, the services it offers, and its effectiveness in helping consumers repair their credit and boost their credit score.
Table of Contents
Ovation Credit Repair Overview
- One-on-one case managers
- Program tiers start at $79 per month
- Credit education and credit monitoring tools
- No long-term contract required
- Military, senior, referral, and couples discounts
- No refund if desired results aren't obtained
- No chat or app available
- 24/7 live help isn't available
Ovation’s mission is to help you fix your credit through one-on-one consultations, credit education, and credit monitoring services. After you sign up with Ovation, you’ll be assigned a dedicated case manager who can guide you through the process. You’ll also receive access to credit education and tools that will empower you to manage your credit history.
Founded in 2004 and acquired by LendingTree in 2018, Ovation can show you how to dispute inaccurate, incomplete, or unverifiable information on your credit profile. This information might include negative items on your credit report such as collections, foreclosures, inquiries, judgments, and late payments or missed payments.
Ovation has also partnered with TransUnion, one of the major credit reporting agencies, to provide its customers with credit monitoring services. That way, you can track your progress in boosting your credit score and be alerted to suspicious activity on your credit record.
Ovation’s Services
Ovation offers a few ways to help customers repair bad credit. Customers who sign up for one of its two featured programs — Essentials and Essentials Plus — receive guidance on how to dispute incomplete, misleading, or inaccurate information on their credit reports from the three major credit reporting agencies.
Case Managers — Regardless of whether you sign up for the Essentials or Essentials Plus packages, you’ll be assigned a case manager. He or she will sit with you (remotely, that is) to review your financials and credit report. From there, he or she will come up with a plan to reach out to creditors and lenders to challenge information in your credit profile.
Templated Dispute Letters — Those who sign up for the Essentials Plus program receive templated letters, which can be tailored to suit their needs and situation. Templates might include dispute letters, credit recommendation letters, and goodwill letters.
If you prefer, a case manager can create a personalized, tailored dispute letter that you can use. If you sign up for the Essentials program, which is more bare-bones, you’ll receive guidance on resolving errors in your credit report but not access to the templated letters.
One-on-One Guidance – Your case manager will review your financials and credit report to give you a big-picture assessment of your financial situation. He or she can offer pointers on improving your credit score and work with you on the credit repair process.
Credit Monitoring — If you sign up for the Essentials Plus plan, you can tap into Ovation’s credit monitoring. This helps you track changes to your credit. Seeing how your credit repair efforts affect your credit score can be motivating!
Credit monitoring can also help you avoid becoming a victim of credit card fraud and identity theft. Straight fact: according to the FTC, in 2021, consumers reported 2.8 million instances of fraud and 1.4 million cases of identity theft. Credit monitoring alerts you to activity on your record, allowing you to act immediately to shut the scammers down.
Credit Education — Another benefit of working with Ovation to repair your credit is that you’ll gain access to the company’s financial education platform. While the breadth and quality of the content and tools remain unclear, Ovation aims to go beyond quick fixes and help its customers gain a greater understanding of financial basics.
What they don’t offer
Essentials Plan is Limited — The Essentials program has some limitations. You won’t receive templated letters, which include goodwill letters and recommendation letters. Nor will you get access to Ovation’s credit monitoring. So expect to roll up your sleeves and be more proactive in your credit repair efforts.
No Money-Back Guarantee — Ovation allows you to cancel at any time. Plus, you can request a refund if Ovation fails to fulfill its end of the bargain and follow through with agreed-upon services. But unlike some competitors who give you your money back if you don’t get the desired results within 90 days, Ovation doesn’t offer a refund if you’re dissatisfied with the services they provide or the results on your credit record.
No 24/7 Support, Chat, or Mobile App — While other credit repair companies offer apps and around-the-clock support via its chat, Ovation lacks tech features such as a mobile app or the ability to get your questions answered through a chat function.
Ovation credit repair cost
Ovation’s charges for its two program tiers are as follows:
- Essentials plan: monthly fees of $79 per month, plus an $89 one-time fee
- Essentials plus plan: monthly fees of $109 per month, plus an $89 one-time fee
Ovation’s Credentials
Ovation Credit Services is regulated by the FTC under the Credit Repair Organizations Act (CROA). It might also be regulated at the state level, depending on the laws of the state you live in.
Licenses and registrations
Ovation Credit Services, Inc. is a Florida corporation. The company has also incorporated separate business units in a number of states where it does business.
Awards and certifications
Ovation doesn’t boast any major industry awards or certifications for its credit repair services. However, it was acquired by the reputable financial platform LendingTree in 2018, which gives it greater financial stability and access to a larger customer base.
Regulatory or legal actions
There are no regulatory or government actions pending against this company. But there have been 11 complaints filed in the CFPB database against Ovation in the last few years.
Ovation’s Accessibility
Ovation’s customer support and team of credit experts are available by phone six days a week. Once you sign up, you can communicate with your case manager through its online portal.
However, there is no live chat feature, nor can support be reached through a mobile app. While Ovation’s website states that services might not be available in all states, it’s not clear which states Ovation serves.
Availability
As a client, you can reach Ovation’s support team via phone, Monday through Saturday:
Monday – Friday: 8 a.m. – 9 p.m. EST
Saturday: 10 a.m. – 4 p.m. EST
Ovation is headquartered in Florida, and times are Eastern Standard Time.
Contact information
If you’re looking for a free consultation, Ovation can be reached by phone at (866) 639-3426, Option 3. If you’d like to sign up by phone, you can call the company at (866) 639-3426, Option 3. And if you’re an existing customer, the number is (866) 639-3426, Option 2.
If you’d like a free credit consultation, you can email info@ovationcredit.com.
To correspond with Ovation through snail mail, Ovation’s mailing address is:
Ovation Credit Services, Inc.
P.O. Box 56137
Jacksonville, FL 32241-6137
More information can be found on Ovation’s website: www.ovationcredit.com
User experience
Clients can speak with their case manager through the online portal or by phone. Online resources are available to help you learn about credit and personal finance basics.
Limitations
Although you can use the online portal to communicate with your case manager, get updates about your case, and monitor your credit, Ovation’s team isn’t available 24/7. You also won’t find a live chat function, and you can’t reach out to Ovation’s team through a mobile app.
Ovation’s Customer Satisfaction
While Ovation is a legit platform backed by a reputable financial company, a fair number of customer complaints have been reported in the last few years. It should be noted, though, that consumer comments skew negative across the board, and particularly so in the financial services industry. When a company provides the service it promises, comparatively few people go to a review site and share their experience.
Customer complaints
Ovation has an A+ rating from the BBB, but it has had 76 complaints in the last three years and 24 during the previous 12 months. This is a small number when compared to Ovation’s customer base. The company boasts a rating of 4.7 stars on Trustpilot, which places it squarely in the “excellent” category.
Based on customer reviews, common complaints include not being happy with Ovation’s services, being overcharged, and failure to act or produce positive results.
Third-Party Ratings
There are no third-party ratings available for Ovation except the aforementioned BBB and Trustpilot scores.
Ovation FAQ
How does Ovation fix your credit?
Ovation helps repair your credit by looking at your credit reports and determining if any information is inaccurate, misleading, or unverifiable. Those negative items might include reports of missed payments, charge-offs, bankruptcies, foreclosures, and collections.
From there, a dedicated case manager will offer guidance on how to dispute and eliminate errors in your credit profile. Depending on the program and pricing tier, you might gain access to credit monitoring and templates for letters to send to lenders and creditors.
Is Ovation credit repair legit?
In an industry riddled with scammers, Ovation Credit Services is backed by LendingTree, a reputable company. While Ovation is a legit company, it's always a good idea to check reviews and see what common customer complaints pop up.
What are the benefits of signing up for Ovation credit repair?
If you sign up for the Essentials Plus plan, you'll be able to have access to dispute letters and credit monitoring services. Working with Ovation credit repair for your services gives you access to a case manager. Plus, you'll be able to better understand how to improve your credit situation.
How We Evaluated Ovation Credit Repair
To assess Ovation as a credit repair services company, we looked at its services and compared them to those offered by other credit repair companies. We evaluated the company’s breadth of services, its ability to fix consumer credit problems and its management of the credit record dispute process. We also looked at ease of use and accessibility. Last, we noted Ovation’s affordable pricing and additional services that help consumers rebuild their credit.
Summary of Miami Herald’s Ovation Review
While some credit repair services simply help you by spotting and fixing mistakes in your credit history, Ovation also provides financial education and credit monitoring. Ovation also connects its customers with an individual case manager to guide them through the credit repair process.
However, those who prefer a mobile app and live chat might find they want to work with a company that offers similar services plus mobile capabilities. Overall, with its competitive pricing, Ovation holds a place in our best credit repair companies and is one that is worth considering.
