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Lexington Law Credit Repair Review
By Jessica Walrack MONEY RESEARCH COLLECTIVE
Wondering if Lexington Law can help you fix your credit score? The company has almost two decades of credit repair experience and claims to help most clients see results within six months. However, it also has a slew of customer complaints and a pending lawsuit. So should you sign up? Maybe — but here’s what to consider first. Plus, be sure to compare Lexington Law against the best credit repair companies of 2022.
Table of contents
- Lexington Law’s credit repair services
- Lexington Law’s credentials
- Lexington Law’s accessibility
- Lexington Law’s customer satisfaction
Lexington Law credit repair overview
- Offers one streamlined credit package at the competitive price of $139.95
- Free assessment and credit analysis to help guide your package choice
- Long-standing company operated by attorneys and paralegals
- No guarantee your score will improve
- Settled a lawsuit filed by the CFPB that alleged it collected advance fees illegally through telemarketing
Lexington Law is a Utah-based credit repair firm that aims to help consumers improve their credit scores, primarily by getting inaccurate negative items removed from credit reports. What sets the company apart from many other similar agencies is that it has a team of lawyers and paralegals on staff. However, the company has found itself in hot water in recent years. Read on to learn about Lexington Law’s services, pricing, and more.
Lexington Law’s credit repair services
First things first, here’s a look a the company’s features, plans, pricing, and what its offerings are lacking.
What it offers
Lexington Law’s credit repair plans offer different combinations of the following features:
- Bureau challenges/disputes: The company contacts the major credit reporting agencies (Experian, Equifax, and TransUnion) on your behalf to challenge unfair or inaccurate negative items.
- Creditor interventions: The company contacts creditors directly and tries to remove negative credit score records.
- InquiryAssist: Customers gain access to a tool that can help them challenge hard inquiries that are causing damage to their credit scores.
- Credit Report Analysis: Customers receive a detailed monthly analysis of their credit reports based on information from all three of the major credit reporting bureaus.
- Identity theft protection: The company sends out fraud alerts to help protect your identity.
- Report Watch Alerts: The company alerts its customers when negative information appears on their credit reports.
- Cease and Desist Letters: The company sends cease and desist letters to stop harassment from collectors.
- TransUnion FICO Score Tracker: Customers receive their TransUnion FICO credit score each month along with a credit score analysis.
- Personal Finance Manager: Customers gain access to a tool that helps them track their credit history and financial accounts.
- Lost Wallet Protection: The company wouldn’t provide details on this feature (customer service says you can ask the legal team after signing up).
- Junk Mail Reducer: The company wouldn’t provide details on this feature (customer service says you can ask the legal team after signing up).
- DebtHandler: The company wouldn’t provide details on this feature (customer service says you can ask the legal team after signing up).
Each service plan includes a combination of some or all of these features (see details below). But how do you know which is right for you? The company’s credit repair process typically starts with a free consultation. You provide your name, address, phone number, social security number, and birthdate, and the company checks your credit score and report (via a soft inquiry). From there, you’ll receive a suggestion on which service is right for you based on your current situation.
What it doesn’t offer
Lexington Law doesn’t mention any money-back guarantees for situations where customers aren’t satisfied with the service. In contrast, many of the best-ranking credit repair companies do offer some type of warranty. For example, Sky Blue offers a 90-day guarantee which allows you to cancel the service and get all your money back if you’re not satisfied during the first 90 days.
As with all credit repair companies, it’s unlikely that Lexington Law will be able to remove negative but accurate information from your credit report – but it’s not altogether impossible. Creditors sometimes agree to remove negative information from a customer’s credit history as a gesture of goodwill, but such removals are comparatively rare.
Lexington Law credit repair cost
Lexington Law charges an upfront first-work fee and a monthly service charge for its credit repair plans. There are no annual contracts, so you can use the service on an as-needed basis and cancel when you want.
Here’s a look at the four plan options and their costs.
The Lex OnTrack Plan
Lex OnTrack comes with a $24.95 upfront setup fee and a $24.95 ongoing monthly service charge. It includes one credit bureau dispute per month along with:
- Creditor Interventions
- TransUnion Alerts
- Cease and Desist Letters
- InquiryAssist
- FICO Score Tracker
- Personal Finance Tool
- Score Analysis
- Report Watch
- Identity Protection
This plan is recommended for people who don’t have negative marks on their credit reports but want to monitor and improve their credit.
The Concord Standard Plan
The Concord Standard Plan comes with a $99.95 upfront setup fee and a $99.95 ongoing monthly service charge. It includes an unlimited number of credit bureau challenges, along with:
- Creditor Interventions
- InquiryAssist
- ID Theft Insurance
- Debt Handler
This plan is recommended for people who have a fair number of negative credit items on their reports.
The Concord Premier Plan
The Concord Premier Plan comes with a $119.95 upfront setup fee and a $119.95 ongoing monthly service charge. It includes everything the Concord Standard Plan offers, plus ReportWatch Alerts. This option is recommended for people with a moderate number of credit issues who want to keep close tabs on all three of their credit reports.
The Premier Plus Plan
Lastly, the Premier Plus Plan comes with a $139.95 upfront setup fee and a $139.95 ongoing monthly service charge. This plan includes everything the Concord Premier Plan does, plus monthly TransUnion FICO Scores, Lost Wallet Protection, the Personal Finance Manager tool, and the Junk Mail Reducer. It’s the most intensive plan option and is recommended for those wanting to repair bad credit caused by many negative credit report items.
Lexington Law’s credentials
Now that you know the offerings, how credible is Lexington Law? Here’s a look at the company’s licenses, registrations, awards, certifications, and legal actions.
Licenses and registrations
Unlike many credit repair agencies, Lexington Law is a legal firm with lawyers and paralegals working to help consumers with their credit issues. The company’s attorneys are listed on the website, along with the states in which they are licensed to practice law.
Awards and certifications
From 2012 to 2015, Lexington Law was given the Gold and Excellence Award by Top Ten Reviews. It was rated number one in the credit repair industry for pricing, support, features, and services. However, that winning streak came to an end in 2016.
Regulatory or Legal Actions
John C. Heath, Attorney at Law PLLC, which does business as Lexington Law, is in the midst of a lawsuit filed by the Consumer Financial Protection Bureau (CFPB). The CFPB claims that the company’s pricing structure for credit repair services is illegal under the Telemarketing Sales Rule (TSR) due to the inclusion of upfront payments.
Additionally, the CFPB alleges that Lexington Law paid third parties to find customers for them using deceptive practices. In short, the third parties were advertising home loans and rent-to-own homes that didn’t exist. When consumers would get denied, they’d be referred to Lexington Law for credit repair help.
Lexington Law has denied the allegations against it. The company and the CFPB have been going back and forth over the allegations and the case is still pending.
Lexington Law’s accessibility
What level of service and support can you expect from Lexington Law? Here’s a look at the company’s availability and support channels, along with a review of its user experience.
Availability
Lexington Law offers credit repair services remotely in all US states except Oregon and North Carolina. You can sign up for services online or over the phone.
Contact information
You can contact Lexington Law through the company’s customer support phone number and a live chat feature on its website. Representatives are available Monday through Friday from 7 a.m. to 7 p.m. MST. As a customer, you also can log into your online account and view a dashboard with all of your account information.
User experience
The Lexington Law website is very easy to use and navigate. It features an online application that you can fill out within a minute or two. Once submitted, you’ll receive a recommendation on which plan is best for your needs. From there, you can enter your payment details and sign up. There’s also a great deal of content that can help you learn about all things credit and credit repair.
On the downside, the site is lacking detailed information about its features and pricing. While it does list its three main plans and the features, it doesn’t explain what the features entail or how much each plan costs. You only see the pricing for the plan that gets recommended to you after you’ve applied. However, you can contact customer service for the pricing on all of the plans and they’ll give it to you. That said, they won’t provide details on all of the features included in the plans, which is odd.
Customers can also interact with the company through the iOS and Android mobile apps. Through them, users can view their credit reports, FICO scores, and credit repair progress. Overall, both apps have received mostly positive feedback. The iOS app currently has a 4.8-star rating after 79.8K ratings and the Android app has a 4.6-star rating after 24.2K ratings.
Limitations
While Lexington Law provides customer support via a dedicated phone line and a live chat feature, the hours are limited. You won’t be able to get support from a representative on nights or weekends. Additionally, the company serves clients remotely, so if you want face-to-face interaction, you’ll need to look elsewhere.
Lexington Law’s customer satisfaction
How satisfied are Lexington Law’s customers? They seem to range from fairly satisfied to extremely dissatisfied. Here’s a closer look at the company’s customer complaints and third-party ratings.
Customer complaints
According to the Better Business Bureau, Lexington Law has received 754 customer complaints over the past three years. Recurring themes in the complaints include scam accusations due to a lack of results and frustrations with excessive communications from the company.
Third-party ratings
After 340 customer reviews with the BBB, Lexington Law has an average rating of 1.29 out of 5 stars. Further, the company is not BBB-accredited and has a “D” rating on a scale from A+ to F. The factors contributing to the poor BBB rating include the company’s complaint volume, the current government actions against the business, and concerns about the industry in which the business operates. Over at Trustpilot, Lexington Law fares a bit better. It’s earned 3.8 out of 5-stars after 495 reviews. But overall, the ratings are less than impressive.
Lexington Law FAQ
Does Lexington Law credit repair actually work?
Lexington Law works to identify and correct unfairly reported or inaccurate information in your credit history but cannot guarantee improvements to your credit score.
Does Lexington Law really remove charge-offs?
Lexington Law may be able to remove charge-offs and other derogatory marks depending on their legitimacy.
What are the benefits of Lexington Law?
Professional credit repair services like those from Lexington Law can simplify the complex process of disputing negative credit marks.
What is the difference between Lexington Law and other credit repair companies?
As a well-established law firm with attorneys and paralegals specializing in credit repair, Lexington Law offers a legal perspective that many other credit repair companies may not.
How we evaluated Lexington Law credit repair
We evaluated Lexington Law’s credit repair services by looking at various aspects of the company and its offerings. We started by researching the services, features, and costs. Then, we investigated the company’s credentials, including its licenses, registrations, awards, and legal actions. Lastly, we checked how Lexington Law fares when it comes to customer support, accessibility, user experience, and customer satisfaction.
Summary of Miami Herald’s Lexington Law review
- Lexington Law is a credit repair firm that aims to help you build your credit score.
- It has a team of lawyers and paralegals who specialize in protecting consumers’ credit histories.
- The company offers four service levels with plans that range from $24.95 up to $139.95 per month.
- All plans currently require a one-time upfront fee and a monthly service fee.
- The company does not provide a money-back guarantee.
- The CFPB has filed complaints against Lexington Law which are currently pending resolution.
- Lexington Law has had a high volume of customer complaints filed with the BBB over the past three years.
- Interested in other options? Check out the best credit repair agencies of 2022!
