Creditrepair.com Review

As the name suggests, Creditrepair.com provides its members with credit repair services. It aims to help you remove inaccurate negative marks from your credit reports and may help you boost your scores. But can the company really help you or is it a scam?

Here, we’ll cover all you need to know from services and pricing to credentials and reviews. That said —  before you make a decision, be sure to check out the best credit repair companies of 2022, too!

Table of contents

• Creditrepair.com’s services
• Creditrepair.com’s credentials
• Creditrepair.com’s accessibility
• Creditrepair.com’s customer satisfaction

Creditrepair.com overview

Creditrepair.com is a credit repair service that works on its members’ behalf to have a fair and accurate credit report. It’s been around for about a decade and claims a high rate of success for its members. However, it has a pending complaint from the CFPB and mixed reviews from members. The bottom line? While the company may be able to help you work to fix your credit, there are no guarantees. Further, members are required to pay upfront and monthly whether they see improvements or not.

 

Creditrepair.com

Creditrepair.com’s services

Here’s the breakdown of Creditrepair.com’s three-step process, service limitations, and pricing options.

What it offers

Creditrepair.com provides credit repair services — shocking, I know. More specifically, the company works with you to challenge the accuracy of items on your credit report and provides education on how to work on the key items to work to obtain and keep healthy credit reports. Here’s how its three-step credit repair process works:

Step 1: Check your credit reports and scores

When you sign up, the company checks your credit score and your TransUnion credit report. Then, you review your credit report summary, identify what you’d like to challenge, and Creditrepair.com comes up with a game plan.

Step 2: Challenge questionable items

According to the Fair Credit Reporting Act (FCRA), all of the information on your credit reports must be accurate, relevant, fair, substantiated, and verifiable.

If you want to challenge anything, CreditRepair.com will contact the credit reporting agencies on your behalf in what’s known as a “bureau challenge.” Alternatively, they may contact the creditors directly in what’s known as a “creditor intervention.” If the items warrant removal, Creditrepair.com will also follow up to ensure they actually get removed.

Additionally, the company may use other strategies including inquiry assists, goodwill interventions, and cease-and-desist interventions.

Step 3: Change your scores

As negative items are removed, your score may increase. CreditRepair.com provides various tools to help you track the changes, including TransUnion credit monitoring and analysis, a personal online dashboard, mobile apps, and text and email alerts.

What it doesn’t offer

While CreditRepair.com aims to help you repair bad credit scores and clear derogatory marks from your credit reports, it can’t make any promises. The ability to successful work toward inaccurate items being removed from credit reports hinges on the credit bureaus and the debt owners. To help compensate for the uncertainty, some credit repair agencies offer a money-back guarantee for a certain period. Creditrepair.com does not.

Neither Creditrepair.com nor any other legitimate credit repair service will have much success with removing negative but accurate items from your credit report.

Further, your ability to get credit repair services will depend on your credit situation. If you have good credit (without any negative marks), the company may refer you to another company (Credit.com) for free credit monitoring instead.

Creditrepair.com’s cost

Creditrepair.com offers a free credit repair consultation. Through it, you can get your credit score, a summary of your negative items, and a collection of recommended credit solutions.

If you decide to move forward, you’ll be required to pay a first-work fee and monthly service fee. The cost of both fees fee will depend on which of the following plans you choose:

• The Think Credit Plan: For a one-time fee of $24.95 and $24.95 per month, you get one credit intervention and six bureau challenges per month. With this plan, four months are spent on each credit bureau (Equifax, TransUnion, and Experian). You’ll also have to pay a one-time TransUnion fee which can range from $4.99 to $14.99.
• The Value Plan: For a one-time setup fee of $49.95 and $49.95 per month, you get two creditor interventions and 11 credit challenges per month (across all three major credit bureaus). You’ll also have to pay a one-time TransUnion fee which can range from $4.99 to $14.99.
• The Direct Plan: For a one-time fee of $69.95 and $69.95 per month, you get quarterly credit score updates, goodwill interventions, inquiry assists, and bureau challenges. This plan includes three creditor interventions and 15 credit bureau challenges per month (across all three major credit bureaus).
• The Standard Plan: For a one-time fee of $99.95 and $99.95 per month, you get everything in the Direct Plan, plus an additional service that helps you dispute unfair or inaccurate inquiries on your credit reports. This plan includes three creditor interventions and 15 credit bureau challenges per month (across all three major credit bureaus).
• The Advanced Plan: For a one-time fee of $119.95 and $119.95 per month, you get everything in the Standard Plan plus monthly credit score updates, cease and desist interventions, and additional bureau challenges and creditor interventions. This plan includes six creditor interventions and up to 19 credit bureau challenges per month (across all three major credit bureaus).

Creditrepair.com’s credentials

To get a better idea of the company’s level of legitimacy, here’s a look at its licenses, registrations, awards, certifications, and the legal actions taken against it.

Licenses and registrations

Creditrepair.com does not mention any licenses or registrations on its website and none are required on a federal level. However, some states do require credit repair agencies to have a license and the company does operate in some of those states (e.g. Idaho).

Awards and certifications

No awards or certifications could be found for this company.

Regulatory or legal actions

Creditrepair.com’s parent company, Progrexion Marketing Inc., is being sued by the Bureau of Consumer Financial Protection. The suit includes allegations against both Creditrepair.com and Lexington Law.

The 2019 lawsuit alleges that the company is breaking the law by charging customers upfront fees and monthly fees for credit repair. While this is a common practice in the industry today, the complaint says that requesting or receiving upfront payments for credit repair is illegal under Federal law. The Bureau of Consumer Financial Protection claims that when a company offers a service that removes derogatory information from credit reports, fees can only be charged after a certain period and once the results have been achieved.

The complaint also alleges that Creditrepair.com and its closely-related marketing firm set up dummy websites designed to entice people into applying for nonexistent loans. When those applications were denied, consumers were referred to Creditrepair.com to boost their credit scores.

The company has denied the allegations and the lawsuit has yet to be resolved.

Creditrepair.com’s accessibility

Creditrepair.com is based online so it’ll be best for those who are comfortable interacting remotely rather than in person. Here, you can learn more about the company’s availability, contact options, and limitations.

Availability

Creditrepair.com operates online only. It doesn’t have any brick-and-mortar locations. Further, it’s not available in the following states: Colorado, Georgia, Kansas, Maine, Maryland, Michigan, Minnesota, Mississippi, Ohio, Oregon, and Wisconsin.

Contact information

You can contact Creditrepair.com over the phone Monday through Friday from 7:00 a.m. to 7:00 p.m. MST. However, it’s closed Saturdays and Sundays. There’s also a live chat option available during the same hours.

User experience

Creditrepair.com’s website is easy to navigate and has a user-friendly consultation process. It also features a credit education section that can help to answer many questions about credit and credit repair.

However, the company is not upfront with its pricing or service plan options. They are only visible once you apply and are found to be a good candidate for the company’s services. I was able to find information only by asking customer service and digging through the company’s articles, but even customer service won’t send you a brochure or list of plans.

As for the company’s mobile apps, they get fairly good ratings. The iOS App has earned a 4.7-star rating after 9.6K reviews, while the Android App has earned 4.3 stars after 1.7K reviews.

Limitations

The company is only available on weekdays from 7 a.m. to 7 p.m. MST, so if you have issues on the weekends or after hours, you’ll have to wait. However, you can log into your online dashboard through a computer or one of the mobile apps to get many answers about your account.

Creditrepair.com’s customer satisfaction

How does Creditrepair.com fare when it comes to customer satisfaction? There are mixed reviews.

Customer complaints

Creditrepair.com has had 87 customer complaints filed with the Better Business Bureau (BBB) over the last three years. Further, the company currently has an average BBB review score of 1.06 out of 5 stars, after 16 reviews.

Many of the negative reviews and complaints result from customers paying the monthly fees and claiming they get no results. That said, Trustpilot tells a more favorable story. After 614 reviews, the company has earned a rating of 4.2 out of 5 stars.

Third-party ratings

Creditrepair.com has a rating of “D” with the BBB, on a rating scale that ranges from A+ to F. Some of the main factors leading to the poor rating include 87 complaints filed against the business, concerns about the industry in which this business operates, and government actions that have raised concerns about the company’s ethics.

How we evaluated Creditrepair.com

We evaluated Creditrepair.com by investigating the company and its offerings in four main areas:

• Services: The company’s current service offerings, service limitations, and pricing were researched.
• Credentials: Licenses, registrations, awards, legal actions, and more were checked to determine the company’s level of legitimacy.
• Accessibility: Availability, contact information, and user experience were evaluated.
• Customer Satisfaction: Both third-party customer service ratings and customer complaints were taken into consideration.

Summary of Miami Herald’s Creditrepair.com review

• Creditrepair.com is a credit repair agency that specializes in getting inaccurate negative items removed from credit reports to build your credit scores.
• The company claims to help 70% of its customers improve their credit scores within six months but makes no guarantees.
• It’s a fully online company that serves members remotely.
• It offers various service plans that range from $24.95 to $119.95 per month, and include an upfront fee equal to the monthly service charge.
• The company may refer you elsewhere if you don’t have any negative items on your credit report.
• Customer service is available via phone and live chat on weekdays during certain hours.
• The company has an open complaint from the CFPB due to allegations that its pricing model is illegal and that it recruited customers with phony websites offering nonexistent loans.
• It gets mixed reviews from customers. The biggest complaint tends to be no results despite service charges being paid.
• Looking for some alternatives? Check out the best credit repair companies of 2022!