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Real Living First Service Realty delivers Premier Service

Deeply committed to customer satisfaction, Real Living First Service Realty delivers industry-leading Premier Service® to buyers and sellers.

“Our associates act as trusted advisors, skilled negotiators and expert facilitators, putting their knowledge and experience to work on behalf of our clients,” said Eduardo San Román, president and CEO of the fast-growing South Florida company founded in 1982. Real Living First Service Realty is a member of one of North America’s largest residential real estate and relocation organizations, with affiliates from coast to coast.

Through Premier Service, a companywide customer service model, Real Living First Service Realty sales associates provide a written Service Guarantee to buyers and sellers. After the transaction is completed, an independent research company administers a satisfaction survey. Since the program’s inception in 2002, Real Living has achieved a national customer satisfaction rating of 94 percent, with a 96 percent favorable rating in 2009.

“Giving buyers and sellers the opportunity to grade our service sends an unmistakable message that we are committed to service excellence,” said Armando Díaz, chief operating officer. “We hold ourselves accountable and show our clients that their input is valued.”

Real Living First Service Realty’s 900-plus sales associates in 12 South Florida offices are trained to listen carefully to a customer’s goals.

“By understanding those requirements, they can use their knowledge and skills to provide expert advice at every stage of the transaction,” said Shelley Lutner, regional services consultant, Real Living Real Estate. “As a result, the customer understands the agent’s role, is better informed and enjoys greater peace of mind.”

Real Living Real Estate is one of North America’s leading real estate firms with approximately 15,000 sales associates in 650 locations across the U.S. and Canada, with additional operations in Europe. It is an affiliate of Brookfield Residential Property Services, a division of Brookfield Asset Management Inc.

Since joining the global organization in January, Real Living First Service Realty has embarked on a growth plan that calls for opening two or three new South Florida offices a year, including a new Kendall facility that opened in May.

For sellers, Real Living First Service Realty provides the benefits of a nationwide relocation program, and an international marketing network that showcases homes to buyers around the world.

For buyers, Real Living First Service Realty offers a full-service approach that includes mortgage loans and title insurance.

Through All in One Mortgage Company, buyers have access to a wide variety of mortgages, including FHA loans that require only a small downpayment. The firm is also affiliated with First Service Title Insurance Agency and can close a transaction at any of its 12 office locations – a convenience for buyers and sellers.

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