Travel Troubleshooter

Christopher Elliott

Christopher Elliott writes the Travel Troubleshooter column for The Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler.

If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.

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The travel troubleshooter

Should United Airlines pay for its mistake, or should I?

Q: I am writing to you for advice and help regarding a most frustrating experience with booking award travel and the resulting confusion and lack of help from United Airlines.