Travel Troubleshooter

Christopher Elliott

Christopher Elliott writes the Travel Troubleshooter column for The Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler.

If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.

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The travel troubleshooter

Where’s the refund for my Air France ticket?

Q: I’m a graduate student at the University of Texas and I was recently awarded a fellowship to conduct research for two months in Ibadan, Nigeria. Believing that I would be departing from New York and then returning to Austin, Texas, I booked the trip in two legs. However, knowing that this could change, I reviewed the refund policies for both legs carefully to make sure the tickets were refundable.