It was thought that no government agency in the world could ever compare to a developing country’s unacceptable customer service performance. This thought stands corrected when dealing with the EEOC Miami.
This office’s backlog extends for more than one year from the date a complaint was filed. Never mind calling the office since the phone rings and transfers to a full mailbox. In fact, after the year, a claimant’s case isn’t even assigned to anyone’s attention.
One suggestion to address the backlog is for EEOC to discontinue leasing the office space in the high-priced skyscraper that overlooks the financial and business district downtown.
Instead, it may be more cost effective to move to less expensive office accommodations. This could provide money that could be used to hire more staff so that complainants may get their cases resolved quicker.