07/19/2014 7:00 PM
07/18/2014 7:05 PM
When I arrived at MIA recently from an overseas trip, I made my way towards kiosks set up for global entry members. They are located in an area just before you enter the customs counters serving travelers arriving at Concourse D. To my dismay, more than half of the kiosks were out of service.
If it is the intention of Customs and Border Patrol to provide expedited clearance for members, then the least they can do is to ensure that the kiosks are in working order.
George T. Ramani, Coral Gables
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