Joining cities like Miami Gardens and North Miami Beach, North Miami is launching its own personalized application for city services and resident feedback.
The MyNomi app is powered by the company Public Stuff and allows residents to file code compliance complaints, request a meeting with council members, report suspicious activity and additional tasks directly through the app.
Residents will have the ability to submit requests and report violations and receive updates as city departments make progress on the issue. They can also give feedback and comment on the various requests already submitted.
Users can also sign up for alerts about city events, road closures and weather-related updates.
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“This will begin to move all of this into a more modern age and allow the public to report immediately, follow in real-time on any complaints they have and make sure there’s a resolution,” said Councilman Scott Galvin at a recent council meeting.
Additionally, given the city’s high Haitian and Hispanic-American populations, the app will allow users to type their request in various languages that will be translated into English for city staff. When staff members respond, the replies can also be translated into the user’s requested language.
Resident John Porter has tried out the app and said that while it’s slightly “clunky” he hopes it will continue to improve and thinks it’s a good step forward for the city.
“It seems like it has a lot of work to go, but it’s a good start,” Porter said. “I think it’s the first step toward more accountability.”
MyNomi is available via the Google Play store for Android devices, the Apple iTunes store and through the city’s website on its own page northmiamifl.gov/MyNoMi. The app includes links to the city’s Flickr, Facebook and Twitter pages the North Miami Police Department’s Facebook page, the parks department’s Instagram account and the city’s YouTube page.
There are already versions of the app in Miami Lakes, Pinecrest, Bradenton, Tallahassee and in cities and counties across the country.