Some AT&T customers experienced U-verse outages in South Florida

01/22/2013 11:04 AM

01/22/2013 1:22 PM

Some AT&T customers in South Florida and in other U.S. markets were without their U-verse service Monday night and into Tuesday morning.

Sheri Felipe, who works at her Hollywood home as a graphic designer, said her Internet service went out about 9:30 p.m. Monday and did not return until about 8 a.m. Tuesday.

“It’s working – for now,” she said about 10:15 a.m. Tuesday.

Dantes Gutierrez, a pharmacy technician who lives in Kendall, said his U-verse Internet service was not working Tuesday morning. “It seems to be a monthly problem,” he said.

U-verse users from Texas to Florida have gone on Twitter and Facebook to vent their frustration about service outages. Jenni from Miami wrote on Twitter that she now has no way to distract her sick kids. Tony from El Paso said on Twitter that he tried to troubleshoot with a U-verse customer service representative for 52 minutes before he was informed Monday night that “half the US is experiencing an outage.”

And on Facebook, many comments are inquiring why AT&T officials have not been forthcoming on the problem: ” “How about some info about your outage???”

Kelly Lane Starling, an AT&T spokeswoman for South Florida, responded in an email.

“A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers,” she said.

No further details were immediately available about the reason for the outage or when all customer’s service would be restored. U-verse service includes broadband Internet service, as well as phone and TV services.

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