Q. I own a small business in Miami. AT&T is trying to charge me over $8,000 for cellphone calls made in Nicaragua and Mexico.

The phone was never in Nicaragua or Mexico and, more importantly, AT&T's own bill shows the phone being in both places at the exact same time.

I have spent 15 hours on the phone with them, and they are saying, ``Doesn't matter, pay me.''

Please help!

-- Chris, via e-mail

A. We sent AT&T your complaint and, the next day, it was resolved.

You say you received a courteous phone call and the charges have been reversed.

According to spokeswoman Kelly Starling, the amount was $1,800 -- not $8,000 -- but you say this has been going on for a long time and the charges have added up to more than that.

Join the discussion

Note: If this is your first time using our NEW commenting system, you will have to LOG OUT and then LOG BACK IN.

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. In order to post comments, you must be a registered user of MiamiHerald.com. Your username will show along with the comments you post. Thank you for taking the time to offer your thoughts.

     Showing: Oldest first Newest first Most-recommended first Least-recommended first

@Nyx.AuthorDisplayName@ wrote on @Nyx.PostedAtTime@:

@Nyx.CommentBody@

@Nyx.Recommender@ @Nyx.AbuseReporter@