I am at a total loss of words because AT&T has cut off my phone service.

My problem started in August/September of 2008 when I received my monthly phone bill and I hit the roof seeing over $800 in long distance calls, when at the time AT&T was not my preferred long distance carrier. But, somehow, when I changed back to AT&T they disconnected my long distance carrier and all of my international calls were billed by AT&T without my consent or knowledge.

I called AT&T and they told me they would re-rate the bill to an international calling plan and I agreed. When I received the next bill, the charges were still there. I called and they told me ``Yes, it was adjusted. It will appear on your next bill.''

But when I received my next bill it was the same, and again I called AT&T and again I was told it will be adjusted.

Well, this went on for over nine months and finally after getting the same reply that it will be taken care of, I stopped calling. But now they have cut my phone service and when I called the other day they told me I never called and there was no record and since it was over three months there was nothing I can do. I hope you can help me.

-- Robert Francis, via e-mail

A.We forwarded your issue to AT&T and you said that you received a total credit of $743. You were very happy to finally resolve the problem.

Join the discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. In order to post comments, you must be a registered user of MiamiHerald.com. Your username will show along with the comments you post. Thank you for taking the time to offer your thoughts.

     Showing: Oldest first Newest first Most-recommended first Least-recommended first

@Nyx.AuthorDisplayName@ wrote on @Nyx.PostedAtTime@:

@Nyx.repliedToText@

@Nyx.replyAnswerText@

Reply to this Comment @Nyx.Recommender@ @Nyx.AbuseReporter@