Q. I would like to lodge a complaint with the Miami-Dade Water and Sewer Department with regards to my last bill which amounted to $204 for a period of three months.

My bill normally amounts to $50 to $60 for three months and suddenly there has a been a large increase. I contacted the Miami-Dade Water and Sewer Department regarding the reason for the substantial increase and was advised that I need to check the plumbing to determine whether they are any leaks. However, it was discovered that there were no defects.

I again contacted the Miami-Dade Water and Sewer Department and they sent an employee to my home to check the meter.

However, again they could not find any defects.

They decided to disconnect my water and sewer service as a result and advised that full payment needs to be rendered before service can resume.

I am very frustrated at this time because of the escalated bill and the fact that only my daughter and I reside at the house.

The Miami-Dade Water and Sewer Department needs to investigate this more thoroughly as it seems that someone is utilizing the water service illegally and thus resulting in an increased bill.

-- Andrea Mykoo, Palmetto Bay

A. We contacted the Miami-Dade Water and Sewer Department, and Adriana Lamar, chief of public and governmental affairs, said that indeed, your account was disconnected for non-payment.

"A high bill investigation was conducted, and the consumption had gone back to normal, about 13 ccf for the 90 day period,'' she said. "This type of fluctuation is normally seen with a defective toilet or another leak in the home. I understand that the customer has not found any leaks, however, once the water goes through the meter, it is the responsibility of the owner/tenant."

Lamar said the department can offer you payment arrangements. She suggested you pay $135 now with a promise of paying the balance of $89.74 by July 13.

"As a courtesy, the recent late fees totaling $16.72 have been canceled leaving a current balance of $224.74," she said.

Lamar said that customers have the right to request a certified meter test and/or a hearing if they choose.

To schedule a hearing before an independent arbitrator, call the department's customer relations department at 305-665-7477 to ask for a form.

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