Travel Troubleshooter

March 29, 2014 12:00 AM

Help! My vacation package is missing a hotel

Q: I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotel’s customer service line yesterday to ask a question, at which point I was informed that the hotel was closed for construction and would remain closed until next year.

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About Christopher Elliott

Christopher Elliott


Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at

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