Travel Troubleshooter

July 12, 2014 12:00 AM

What to do when things go ‘awry’ with your Hotwire booking

Q: I recently used Hotwire for the first time to book a hotel in Honolulu. I downloaded the Hotwire app, because it said I could use a promo code for $25 off. I saw a 3.5-star Waikiki hotel, and I thought it was a pretty good deal.

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About Christopher Elliott

Christopher Elliott

@elliottdotorg

Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.

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