Travel Troubleshooter

July 12, 2014

What to do when things go ‘awry’ with your Hotwire booking

Q: I recently used Hotwire for the first time to book a hotel in Honolulu. I downloaded the Hotwire app, because it said I could use a promo code for $25 off. I saw a 3.5-star Waikiki hotel, and I thought it was a pretty good deal.

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