Travel Troubleshooter

June 28, 2014 12:00 AM

Is this car rental damage claim for real?

Q: Last March, I rented a vehicle from Hertz in Los Angeles. When I picked up the car, I noticed that the car had seen better days and had some minor damage, like scratches and small dents.

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About Christopher Elliott

Christopher Elliott


Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at

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