Travel Troubleshooter

May 30, 2014 12:00 AM

Where’s the refund for my canceled flight?

Q: I recently booked a last-minute flight with American Airlines because my father was scheduled to have surgery the following day. American canceled my flight 20 minutes prior to boarding. At the gate, I was told that I could either fly to another city or go to a different gate if I wanted a refund.

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