Travel Troubleshooter

May 24, 2014 12:00 AM

Why can’t I get a refund on my Airbnb rental?

Q: Late last year, my wife and I rented an apartment in Paris for us for next September through Airbnb. The total cost for this rental was $3,692 and was charged to my credit card, which I paid. It included a cleaning fee of $41 and an Airbnb service fee of $209.

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About Christopher Elliott

Christopher Elliott


Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at

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