Travel Troubleshooter

May 3, 2014 12:00 AM

I canceled my hotel but was charged anyway

Q: I recently booked a hotel room in New Orleans and had an unusual experience. We used Booking.com to make what we thought was a changeable reservation for a Monday and Tuesday night at the Bourbon Orleans Hotel.

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About Christopher Elliott

Christopher Elliott

@elliottdotorg

Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.

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