Travel Troubleshooter

March 22, 2014 12:00 AM

Air Canada didn’t cancel my ticket — now what?

Q: A few months ago I purchased a nonrefundable airline ticket directly from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.

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