Travel Troubleshooter

March 15, 2014

Billed by American Airlines — and then billed again

Q: I read your columns and appreciate what you have done to help, especially the less fortunate among us who are being wronged with financial penalties because we did not receive a promised refund. For someone like me, who is nearly 67 years old, with a pacemaker, heart and liver disease, and arthritis, this $371 loss is a nightmare.

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