British Airways promised to reimburse us for the shuttle — why won’t it?

February 21, 2015 07:00 AM

UPDATED February 21, 2015 12:00 PM

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About Christopher Elliott

Christopher Elliott

@elliottdotorg

Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.