Travel Troubleshooter

Travel Troubleshooter

Why won’t airline cover my cab fare?

Q: I need help getting a refund from British Airways. Earlier this year, I flew from Bergen, Norway, to Baltimore via London — at least, that’s what my ticket said. However, the connecting flight from London to Baltimore was canceled due to a mechanical problem, and a day later I was rerouted to Washington Dulles International Airport.

Travel Troubleshooter

Can I get a refund for an Airbnb rental in a ‘bad' neighborhood?

Q: I rented a house through Airbnb for two months for a summer internship. The house was in a bad neighborhood, and both my roommate’s and my roommate’s boyfriend’s cars were broken into. When a neighbor’s car was also broken into, and we saw the culprits flee the scene to a nearby housing project, my roommate and I decided to leave. That weekend, we canceled our reservation and found a new apartment. We’ve been trying to get a refund from Airbnb since then. I have sent the company photographs and police reports. An Airbnb representative finally agreed to refund me $2,004. Airbnb argued that this was because the situation was not completely the owner’s fault. I understand that, but as a multimillion-dollar company, Airbnb should protect its customers from bad experiences. My roommate and I spent a total of $5,438 to rent this house. We’re asking for $2,719, the second month’s rent. I have attempted to call Airbnb to negotiate further, but I am repeatedly put on hold or hung up on. I don’t know where to go from here.

About Christopher Elliott

Christopher Elliott

@elliottdotorg

Christopher Elliott writes the Travel Troubleshooter column for the Miami Herald; he also writes about the travel industry for MSNBC.com and for National Geographic Traveler. If you don't find the information you need here in his past columns, you can reach Elliott via his website at www.elliott.org.

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