Cartier, the French-founded luxury company, boasts a centurylong history in the United States, something few American-born brands can say.

Sure, the jeweler has soaked up some glory with its 100th birthday celebration this year, but the company's attention seems fixed on the future: Cartier participated in a program that had business- and design-school students evaluate the jeweler and make suggestions to court a new generation of customers.

Christian Dior, Hermes, Lalique, Louis Vuitton and sunglass maker Luxottica also participated in ''The Design and Marketing of Luxury Goods,'' a joint interdisciplinary course at Columbia Business School and Parsons The New School for Design in New York. Students had access to top company executives, scoped out the competition and rated the overall customer experience.

At one point, they posed as shoppers -- but they left without bags. Cartier isn't in many students' budgets, reports Courtnay Thomas, a new recipient of a Columbia MBA, with a laugh.

But you know the saying: You have to know your customers.

''Back when [Cartier] had American clients like the Morgans and the Forbes, Cartier decided to serve them better by coming to the U.S.,'' explains Frederic de Narp, president and CEO of Cartier North America.

He adds, ``We have to follow the client and, yes, the client is changing. We're also trying to pick up future clients.''

A wedding engagement might be the best occasion for Cartier to solidify its relationship with younger customers, observes Thomas. Her group suggested creating a separate bridal ''experience,'' devoting a specific area of the store to wedding-related jewelry, hosting brunches for couples, even supporting a concierge service.

Other suggestions were to build a watch bar and hold parties for new owners in an effort to build loyalty. Considering the economy, ''loyalty'' was a big buzzword with the students. The watch bar, fashioned after a sushi bar, would acknowledge that many people already know what they want before entering the store..

Thanks to the Internet, many watch shoppers already have done their homework, Thomas says.

'Cartier's guiding motto is `the jeweler of kings, the king of jewelry.' It traditionally served royalty. . . . We needed to address ''the new royalty,''' says Thomas.

That ''new royalty'' is molded in the spirit of someone like President Barack Obama, Thomas says: determined, busy and authentic.

CEO De Narp says he's taking the suggestions seriously. ``We always want to be part of the culture.''

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