April 11, 2014 11:34 AM

Keeping copies of healthcare documents vital to ensure access

Q. My mother is 87. I have Power Of Attorney for Healthcare and can act as her Health Care Surrogate if she’s unable to make her own decisions. I often accompany her to doctors’ appointments where all of her medical information is openly shared with me. Recently, though, she was hospitalized and when I called to get test results they would not provide any information to me saying “I will tell your mother to tell you.” Another time when I asked to see the list of her medications in her chart, they would not show it to me. These HIPAA regulations seem inconsistent and it’s hard to figure out the rules. Why isn’t there one standard?

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