Q: I rented a house through Airbnb for two months for a summer internship. The house was in a bad neighborhood, and both my roommate’s and my roommate’s boyfriend’s cars were broken into. When a neighbor’s car was also broken into, and we saw the culprits flee the scene to a nearby housing project, my roommate and I decided to leave. That weekend, we canceled our reservation and found a new apartment. We’ve been trying to get a refund from Airbnb since then. I have sent the company photographs and police reports. An Airbnb representative finally agreed to refund me $2,004. Airbnb argued that this was because the situation was not completely the owner’s fault. I understand that, but as a multimillion-dollar company, Airbnb should protect its customers from bad experiences. My roommate and I spent a total of $5,438 to rent this house. We’re asking for $2,719, the second month’s rent. I have attempted to call Airbnb to negotiate further, but I am repeatedly put on hold or hung up on. I don’t know where to go from here.