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Liz Reyer: Build consensus on goals for a group's success

Q: I'm heading a company task force to introduce some wellness programs. My concern is that people will pursue their special interests instead of looking at our overall needs, and also that it'll be hard to meet the needs of people at our satellite office. We're not a huge company and resources are limited. Any suggestions?

Workplace

Your Office Coach: Rise above juvenile office rivalry

Q: Last week, a colleague called me to complain about a new program that I started. "Joanne" talked at great length about her own ideas for making the program more effective. When I pointed out the flaws in her thinking, she said "You've upset me so much that I have to get off the phone." Then she hung up. She actually sounded like she was about to cry.

Workplace

Help Wanted: When the Internet goes down while working at home

DEAR CARRIE: My full-time job requires me to work from home. I work from 8 a.m. to 4 p.m. We have questioned our manager about what to expect when our work flow is interrupted by Internet server problems. The manager simply suggests that we sign off and resume work later. But that leaves a lot of questions unanswered, and I am particularly concerned because I have child and elder-care responsibilities that require my full attention after 4 p.m.

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