The IRS isn’t the only agency with an email problem


The Washington Post

Washington sure does love a political scandal, and no one more than House oversight committee Chairman Darrell Issa. The story of the missing IRS email provides all the necessary ingredients: an agency accused of abusing its authority, outstanding congressional document requests and email messages from a key IRS employee gone missing. That was all Issa needed to launch a vicious attack on the credibility and integrity of IRS Commissioner John Koskinen, who appeared before the committee Monday night to explain what happened to the missing email and why. But between Issa’s outrage and Koskinen’s effort to avoid responsibility, not much was revealed.

The real scandal here lies well beyond the provocative details of the missing email. Quite simply, from a recordkeeping perspective, federal agencies have no idea how to manage their email. Agency employees do not understand that many of their email messages qualify as records that must be preserved for archival purposes, a requirement imposed by the Federal Records Act.

And agencies are unwilling to invest in the electronic record-keeping infrastructure that would ensure email is properly managed and preserved. As a result, many, including the IRS, have a “print to paper” policy, meaning email is preserved only if individual agency employees go to the time and trouble of printing them out and placing them in the appropriate paper files. When that doesn’t happen — as is frequently the case — email may be lost forever as backup tapes routinely are overwritten and older messages often are automatically deleted to save space.

Significantly, this is far from a new problem, as the oversight committee knows. Our organization has brought lawsuits over the years challenging the Bush White House’s destruction of millions of email messages as well as the destruction of pre-investigative files by the Securities and Exchange Commission, including files pertaining to Bernie Madoff and Goldman Sachs. Congress had no reaction. In testimony before Issa’s committee, we have pointed out the systemic problems presented by agency noncompliance with recordkeeping responsibilities, to no avail. Congress has neither appropriated sufficient funds for agencies to implement electronic recordkeeping nor added oversight and penalties to the Federal Records Act that would ensure compliance.

Other scandals have bubbled up where missing emails have hampered investigations, including the Bush administration’s firing of nine U.S. attorneys and the missing emails from John Yoo that impeded a Justice Department investigation into the memos he authored on torture. These events in isolation, like the missing IRS email, triggered congressional outrage and allegations of purposeful destruction but not follow-through to fix the systemic problems.

Instead of looking for a conspiracy when the facts suggest agency incompetence and mismanagement, Issa and his similarly indignant colleagues should use their legislative authority to fix the problem. As U.S. Archivist David Ferriero testified, the IRS did not follow the law when it failed to report the missing email to the National Archives and Records Administration.

Without this information, Ferriero’s hands were tied; with no additional oversight authority, there is nothing more he can do. Courts possess the authority to order agencies to comply with their statutory duties and take corrective actions, but the Federal Records Act has been interpreted as granting only a very limited role to outside parties to challenge document destruction. Expanding the right of third parties to file lawsuits enforcing the provisions of the Federal Records Act would lead to greater oversight and enforcement.

Preferring instead to harass and bully agency officials to score political points, Congress rarely takes responsibility for its own role in fomenting agency failures. The missing IRS email is a case in point. Long aware that agencies have not been preserving their records, Congress has done nothing. Will things be any different in the wake of the latest e-scandal? Probably not.

Melanie Sloan is executive director of Citizens for Responsibility and Ethics in Washington. Anne Weisman is the organization’s chief counsel.

The Washington Post

Read more From Our Inbox stories from the Miami Herald

  • Ex-Im Bank fight not exactly a battle royal

    The excitement is building. Only a few more weeks until the long-awaited mid-term elections, which Republicans hope will mean they take over the Senate and smite President Barack Obama even harder.

  • Ten truths about day jobs

    1. Never look down on somebody who holds a job and rides the bus to the end of the line. These are the people who labor their whole lives but are never rewarded with tangible success. Not every dog has its day; some simply work their tails off. My father was one of those guys: never missed a day, never missed a beat and barely made a dime. But he taught my brother and me how to get a job done. Old Italians would grab their kids and say, “The more you have in there,” pointing to our heads, “the less you have to put on there,” pointing to our backs. My brother and I benefited from my father’s integrity, his stamina and his gratitude for having a job.

  • When the world blows up, blame hip-hop

    It was only a matter of time. A violent convergence of domestic and international events has us all feeling as if the world is falling off its axis. Headlines telling of rioters rocking Ferguson, Mo., are intersected with constant flashes of black-masked Islamic State marauders leaving bloody trails of decapitated heads as they pillage the Middle Eastern desert. And in the inevitable reach to explain the Four Horsemen chaos of assorted colored folk shaking it up, the best dissertation the mainstream media can find is that it must be hip-hop’s fault.

Miami Herald

Join the

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Marketplace

Today's Circulars

  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category