Consumers register fewer complaints to Florida banking authorities in 2013

 

icordle@MiamiHerald.com

As the ecomomy picks up, consumers registered fewer bank-related complaints in Florida in 2013, compared to each of the previous five years, according to a report released Monday by K.H. Thomas Assoc. of Miami. In fact, the 885 complaints registered by Florida’s Division of Financial Institutions in 2013 represents a more than 50 percent decline from the peak complaint year of 2009.

Complaints about mortgages topped the state’s list, representing 31 percent of the total. Complaints about account balance disclosures ranked second with 26 percent of the total, and general loan complaints came in third with 11 percent of the total, K.H. Thomas’s report showed.

Bank of America, the largest bank in the state, with a 16.9 percent deposit share, also had the most complaints, or 11.7 percent of all complaints.

For the first time, the report also analyzed a national database of complaints, which showed 10,513 complaints came from Florida. Those complaints were divided 60/40 between banks and credit unions, the report said. The two largest banks in Florida, Bank of America and Wells Fargo, represented 30 percent of all complaints. SunTrust registered the least amount of complaints in both the state and national databases, in a market-weighted analysis, according to the report.

Read more Business stories from the Miami Herald

  •  
Marcell Haywood

    BUSINESS MONDAY CEO ROUNDTABLE

    Taxi alternatives could improve service

    Today marks the launch of the Miami Herald CEO Roundtable, comprising more than two dozen CEOs and senior executives in companies large and small from the region’s key industries. The goal: To provide a temperature check of local economic conditions and business opinions on current topics. Look for a selection of responses each week in print; to see all responses, go online at MiamiHerald.com/business. And keep an eye out for our live CEO Roundtable event later this fall.

  • 122 South Florida companies make Inc. 5000 list

    Inc. magazine unveiled its annual list of fastest-growing private companies in America on Wednesday, and 122 companies from the Miami metropolitan area made the cut.

  •  
The Fresh Diet's Chief Culinary Officer Yosef Schwartz, left, and Zalmi Duchman in their North Miami kitchen in 2010.

    The Fresh Diet sold to Innovative Food Holdings

    The Fresh Diet, a homegrown national fresh-food delivery company, has been acquired by Innovative Food Holdings, a publicly traded specialty foods company based in Bonita Springs, Fla.

Miami Herald

Join the
Discussion

The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

The Miami Herald uses Facebook's commenting system. You need to log in with a Facebook account in order to comment. If you have questions about commenting with your Facebook account, click here.

Have a news tip? You can send it anonymously. Click here to send us your tip - or - consider joining the Public Insight Network and become a source for The Miami Herald and el Nuevo Herald.

Hide Comments

This affects comments on all stories.

Cancel OK

  • Marketplace

Today's Circulars

  • Quick Job Search

Enter Keyword(s) Enter City Select a State Select a Category