In these days of a declining emphasis on customer service, I want to recognize our Miami Herald newspaper carrier, Emilio Grullon. We recently received notice that he is retiring after 30 years. I wish him the best.
The Herald would not be able to do its job and keep the community informed without the support of its carriers. I have been on Mr. Grullon’s route many years. My paper always arrived bright and early. He also was conscientious about following through on any special request, such as saving my papers during vacation.
I hope that the Herald recognizes the high quality of Mr. Grullon’s work and continues the tradition of excellent customer service.
Kathleen Pham, Miami Shores