As a senior citizen who found herself completely lost in trying to find I-75 and Naples, I found a wonderful professional operator who guided me from Flamingo Road onto several expressways and eventually onto I-75 North and Naples. The ramp to Route 27 was closed, and I had no choice but to continue on — with no idea where I was going and how or when I was to get off Florida’s Turnpike.
After my distress call to 911, the communications operator guided me in a calm and professional manner. Her knowledge of the area impressed me and her kindness was only second to her patience. I did not get her name, but would like to salute her and 911 for her professionalism.
Janet Cochrane, Miami