My understanding is that the software and hardware rollout for the Affordable Care Act was, and still is, overwhelmed by too much input.
The system was designed for 60,000 inquiries per minute, however, it was overwhelmed by 260,000 attempts per minute on the first day.
Ever hear of gas rationing? Well, why didn’t the brain trust in charge simply investigate distributing the load based on the first letter of peoples’ last names? The public could have then followed a schedule that asks for certain letters on certain days such as letters A, C, D and G on Mondays, B, E, M and N on Tuesdays and so forth.
So what if this did not work? It might have slowed down the input levels to a more manageable level, and I’ll bet that most applicants would have complied with that request. Is this too practical?
Bruce Fischer, Boca Raton