The readers’ forum

Medicaid Long-term Care program is changing


Does Medicaid pay for your long-term care services? If so, the way you receive long-term care services will be provided by a managed care plan soon.

The agency wants the change to the Medicaid Long-term Care program to be as easy as possible. This change is not for all Medicaid recipients, just for those who get long-term care services. For example, those who currently receive help in their home for baths, eating and dressing; home-delivered meals; or who are in assisted-living with Medicaid paying part of it may need to transition into the Long-term Care program.

If you live in Miami-Dade and Monroe counties, and you are required to enroll in the Long-term Care program, you were already mailed a letter about this change. You should have also received a packet of information about the different plans available in your area.

At this point, you need to make a choice regarding which of these plans you would like to enroll in. Your decision needs to be made no later than Nov. 21. If you haven’t decided before this deadline, you will be assigned to the plan listed in the letter that you received.

There are three ways to learn more about the plans in your area and make a choice:

• Visit and select the county you live in to view the information about the Long-term Care program and about each plan in your area.

• Talk with a choice counselor on the phone by calling 1-877-711-3662 or the TDD number at 1-866-467-4970.

• Meet in person by calling 1-877-711-3662 to schedule an appointment. A choice counselor may be able to meet you in your home or at another location where you are comfortable.

When choosing a plan, you may want to consider the following:

• What services do I think I need?

• Which plan has the providers I currently use or think I will need?

• Are the providers I need a part of a certain plan?

The choice counseling call center operates between 8 a.m. and 8 p.m. Monday through Thursday and from 8 a.m. to 7 p.m. on Friday. Be prepared to provide the Florida Medicaid number or Social Security number and date of birth for the person who will be enrolling.

Justin Senior, director, Florida Medicaid, Agency for Health Care Administration, Tallahassee

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