Respect missing from Customs officers

 

I don’t know if Customs and Border Protection needs more officers at Miami International Airport or if the current officers could get the job done if they were simply more efficient.

Returning from a recent trip to Europe, my husband, who is French, and I were held in a waiting room for almost two hours while his papers were being verified. We are newlyweds and our visas were in order, but the process moved about as quickly as the proverbial molasses.

There was a question about something in his file, and the officer proceeded to speak with two of her colleagues about it in Spanish in front of my husband — a rather disrespectful move as she had no idea whether he spoke Spanish. If everyone is processed the way my husband and I were, it’s no wonder the United States stands to lose millions, if not billions, of dollars from foreign visitors in the coming years.

Amanda McKinley, Miami

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